Wednesday, July 18, 2012

Psych Test

Picture if you will...

You're in the express line at the grocery store, three people ahead of you and maybe another three behind.  The next customer has a little personal buggy, covered in opaque canvas so the contents cannot be seen.  She begins to unload her selections onto the conveyor belt.

About ten items in, she looks up and sees the "1 to 8 items" sign.  She looks at the sign, looks at her buggy, looks at us, shrugs and continues to unload.  Items keep coming out of the buggy; 25 or 30 at least.  She is no longer making eye contact with anyone, including the cashier who is looking at the rest of us with a helplessly apologetic expression.

SO...

1. What should the cashier say/do, if anything?  Keep in mind her position, pay grade, and the constantly reinforced Western customer service mentality of "the asshole...sorry CUSTOMER is always right".

2. What should we, the other folks in line, say/do, if anything?  What are the boundaries of politeness?

3. Based on superficial observations, what do you think the woman in line is thinking?  She is not old, seems able-bodied, and is not dragging any children.  Should she have moved lines?  Would YOU, in the same situation?  Do you think she even cares?

4. When are we, as a society, going to stop thinking about ourselves all the time and start acting like decent human beings?  (Extra points if you can pinpoint this moment, give or take a century)

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